Privacy Policy

Natural Oil Cosméticos Ltda. is committed to the security and privacy of its customers' data and to transparency in the process of handling this information.

Natural Oil's commitment to protecting its customers' data is a way for the company to express its gratitude for its customers' trust in the requested service.

The purpose of this document is to explain and clarify what information is collected from users on the Natural Oil virtual store and how this data is used.

This policy is applied every time the customer interacts with Natural Oil, whether through its content, communications, website or even in the purchasing process and services provided by us.

In order to facilitate the understanding of the data policy, a summary will be presented with the main information and rules regarding the treatment of this information.

NATURAL OIL COSMETICOS LTDA. is the company responsible and regulator of the personal data collected through the virtual store www.naturaloil.com.br .

The collection of personal data of each client is carried out for the processing of information and the consequent formation of a database for offering a quality service to its clients.

The operations carried out with the data allow Natural Oil to provide customers with greater security and speed in all processes related to the products and services offered, including:

• Delivery of the product at the customer's residence;
• Follow-up and tracking of your order;
• Carrying out exchanges within the legal period;
• Coordination with suppliers to deliver products and provide a quality service;
• Sending communications about offers and new products offered by the company, always adapted to the interests of each consumer,
• Protection of the rights of the customer, other users and the company;
• Compliance with all legal obligations required by the competent authorities;

The purpose of all purposes described above is to provide a unique experience to our customers.

• The information provided by the customer (name, address, CPF, e-mail and payment details) on the Natural Oil website to complete a purchase, in the integration with the content of the virtual store, or even the information provided for registration in the store.
• Information collected automatically by Natural Oil, in conjunction with partners. This information relates to the customer's interaction with the company's products and services. Examples of places where this information may be collected are: browsing data and customer interactions with advertisements and emails. It is important to highlight that this information is collected through cookies and other unique identifiers.
• Information from other sources, such as carriers, credit analysts and official bodies, if necessary.
• The information created by Natural Oil, based on the collection of data and based on the interactions carried out by customers with its contents and services on the website. There is the possibility of crossing data collected in order to provide personalized service and better targeting of actions carried out by marketing. It is worth noting, however, that this intersection is not carried out without criteria, and all the individual rights and freedoms of each of our customers are preserved and protected.

Natural Oil stores the data obtained only for the period necessary to fulfill its purposes.

In cases where the customer purchased products, interacted with the website's content or with communications and advertisements, the maximum retention period of information will be two years, counted from the last interaction made by the customer.

Natural Oil adheres to excellent information security standards. Our website is protected by Let's Encrypt SSL certificate security technology.

Natural Oil's partners, who may eventually be able to store customer data (always to fulfill the aforementioned purposes, such as the delivery of products), also use information security standards.

Natural Oil does not commercialize or sell its customers' data.

The information collected will only be shared in situations of need, always with the aim of providing a better service to its customers, as in the situations below:

• Sharing with payment intermediary companies and information storage service providers;
• Service providers (third parties contracted to provide a certain service, in accordance with Natural Oil's recommendations), such as commercial partners;
• In commercial transactions via virtual store, via invoice issuing systems and carrier systems;
• Marketing Analysis: use of third-party tools for collecting and analyzing data in order to improve the services and products available, as well as forward offers and new company products that may be of interest to the consumer;
• By judicial decision or request of the competent authority;
• For the regular exercise of rights in judicial, administrative or arbitration proceedings; It is
• When necessary to meet the legitimate interests of the controller or third parties, except in cases where the fundamental rights and freedoms of the holder that require the protection of personal data prevail.

Property, moral, individual or collective damage caused by violation of current legislation on the protection of personal data must be repaired by the agent who controls this data or is a data operator and who, due to his activity, caused the aforementioned damage.

The data subject has the guarantee of his fundamental rights of freedom, intimacy and privacy.

The data subject also has the right to obtain from the company, at any time and upon request:

• Confirmation of the existence of data processing (operations carried out);
• Access to data;
• The correction of incomplete, inaccurate or outdated data;
• Anonymity, blocking or deletion of data that is unnecessary, excessive or treated in violation of the General Data Protection Law;
• Information from public and private entities with which the controller carried out shared use of data;
• Information about the possibility of not consenting and the consequences of refusing consent;
• Revocation of consent;

Customers can always contact the company via email. sac@naturaloil.com.br

Cookies are tools (text files) used in online browsing that facilitate user interactivity with the website and help websites collect information about users and those interested in their services.

When a website is visited by a customer, these cookies are stored on the customer's device (computers, tablets, smartphones) and act as reminders to the website of its user practices and information, such as language preference, login information and other personal data.

The cookies used by Natural Oil's pages are placed on the devices of its customers and users simply by accessing the site. These Cookies are inserted through software from Google, Facebook, Instagram and other websites and social networks.

Natural Oil uses Cookies to identify your browser or device, study and learn about your interests, as well as to provide essential features and services that will enhance your interaction with the website's content.

The types of cookies used can be defined by Natural Oil itself, but they can also be cookies created by third parties and applied by the company's website. In the first case, they will be first-party cookies and in the second case, third-party cookies (from a website domain different from the website visited by the customer).

• Cookies strictly necessary for the Natural Oil website to function and cannot be disabled (The user can configure their browser to block or alert them about cookies. However, parts of the site will not work):

It is important to highlight that these cookies do not store any personally identifiable information.

• Functionality cookies:

These cookies allow for better functionality and customization of the website. They can be established by Natural Oil or its external suppliers. If the customer does not allow these cookies, some or all of the features may not work correctly.

• Performance cookies:

These cookies allow Natural Oil to count visits and traffic sources so that it can measure and improve the performance of the site. They help you know which pages are most popular and see how visitors move around your website. All information collected by these cookies is aggregated and therefore anonymous.